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Frequently Asked Questions

If you have a question and do not find it in our list please e-mail us and we will add it.

Please review our Font Policy and our Artwork Guide

What applications are best to create files in?

Adobe Illustrator (version 10 or earlier), Adobe Photoshop (version 7 or earlier), Macromedia FreeHand (version 10 or earlier), PageMaker (version 7 or earlier), QuarkXpress (version 4.1 or earlier), Corel Draw (any version as long as the file is exported as an Adobe Illustrator File with fonts converted to outlines). [Back to FAQ]

How can I get a proof of my order before it is printed?

Proofs are available by fax or via e-mail from eproofs@tatex.com. Please provide the e-mail address where you want your e-proof sent to. [Back to FAQ]

What is your e-mail address?

eorders@tatex.com [Back to FAQ]

Do I need to fax a copy of layout even if I'm e-mailing file?

Yes, it is preferred to ensure proper layout of your order, especially if your order is made up of multiple pieces of artwork. [Back to FAQ]

What kind of compression software can I use to compress my files before submitting?

DropStuff or WinZip are the preferred methods. [Back to FAQ]

How do files get corrupt?

There are numerous possibilities. The file could have been saved on a damaged disk. Floppy and ZIP disks are easily affected by magnetic fields. If a file is sent electronically "unprotected" (uncompressed) file corruption can occur. Any "outside factor" while the file is in transit could potentially damage the file. [Back to FAQ]

What DPI must files be created in for printing?

We recommend minimum 600 DPI for bitmap images and 300 DPI for grayscale or photo images. Lower resolutions can be printed with understanding of poor quality and dealers permission or request. [Back to FAQ]

What fonts do you have available?

Available fonts are listed in our dealers' catalogs, but you can use any font so long as you use an art program that can embed the fonts. Embedding the font converts it to art and therefore cannot be edited. Different programs do this in different ways, but the most common are converting fonts to outlines or text to curves. See your art program's documentation or help files if you are unsure how this is done within your application. [Back to FAQ]

Why do I sometimes get more than one call about a problem with my file?

Our Art Department checks the art first and tries to locate all possible problems at once. If we request art to be resent because it did not follow our guidelines a new error can occur that will result in another call. [Back to FAQ]

What is the normal turnaround time for an order?

Normal turnaround time for a social order is same day for orders received before 11:00 a.m. Central Standard Time. Orders after 11:00 am CST are next day. Commercial 1-color orders will ship next day for orders received by 12:00 p.m. CST and 1-color orders after 12:00 p.m. CST will ship in 2 days. Commercial 2-color orders have a 2-day service time with the 12:00 p.m. cut off time for day. Orders with certain color combinations or special setups or such will take extra time to produce. [Back to FAQ]

Can I change the flowers or design on the invitation to match the ink color?

No... the designs are preprinted and available only as shown, only the ink color may be changed. [Back to FAQ]

Is this invitation available in another color?

The paper color of the invitation cannot be changed. [Back to FAQ]

Whose address is printed on the R.S.V.P. envelope?

Usually the bride's parents or the person responsible for the reception. [Back to FAQ]

Can I change the typestyle on matches or napkins?

You can order a custom metal die for an additional charge. [Back to FAQ]

Can I print on the front and on the inside of a single-fold invitation?

Yes, for an additional charge you may print on the front and inside. The front would be raised print and the inside copy would be flat print. [Back to FAQ]

Can a photo be printed on any invitation?

Yes, on any invitation that allows an area for a photo, at an additional charge. [Back to FAQ]

What is the difference between "honor" and "honour"?

"Honor" is used when you "have the honor to announce..."
"Honour" is used when you "request the honour of your presence..." [Back to FAQ]

Can customers use their own artwork or design?

Yes, for an additional charge customers may supply us with clear black-and-white artwork of their design or logo. Artwork may also be e-mailed in to eorders@tatex.com with all order information included in e-mail. [Back to FAQ]

When do you apply an ink charge to a customer's order?

All items in the album are priced for black ink. Whenever your customer requests a colored ink, the ink charge should be applied to each item ordered. [Back to FAQ]

Could a customer order only the inner envelope to mail invitations?

No, the inner envelope is not available with a gummed flap; only the outer is gummed, therefore an outer envelope is necessary for mailing. [Back to FAQ]